PACIFIC TOP
Pacific Top, energetic, motivated and passionate style of management is your Hotel and Restaurant Supply Solution Partner.
Supported by reputable manufacturers and suppliers we are a One Stop Solution for your needs.
Quality products, timely realiable deliveries at affordable prices and with a strong sense of Integrity is what Pacific Top is all about.
Business VALUES
Quality & Stability
We deliver quality products with competitive prices
Customer service oriented
We give our time, attention and action.We respect differences in people ,cultures,ideas .
Integrity
We are responsible , truthful and transparent . We do the right thing.
We listen to your needs and deliver
We foster partnership . We listen patiently and deliver professionally to meet your needs and expectations.
Efficient and Reliable
We foster partnership We listen patiently and deliver professionally to meet your needs and expectations.
PROBLEM SOLVING PROCESS
This is the process of handling customer complaints, including inspecting the product, checking with the factory, identifying the problem and replacing or recommending a solution. Based on feedback, the company will improve products and services.
Customer: The customer submits a complaint.
Complaint / Reject
The customer rejects or complains about the product.
Check Product Information
Check product information.
Matching Complaint with factory
Match the complaint with the factory.
Define problem, Replacement/
adjustment
Identify the problem and proceed with replacement/adjustment.
Propose alternative
Propose an alternative if the issue cannot be resolved.
Feedback & Improvement
Gather feedback and improve the product.
FACTORY PRODUCTION CAPACITY
50000m2 factory production land area with R&D Centre
300+ machines using world best well-known machines to provide quality assurance .
Approved with GRS ( Global recycle standard) and certified with quality control and measurement assurance :
ISO , OEKO-TEX, COTTON USA , EDFA, OHSAS , NOMITE, DOWNPASS
Factory image Product
